Refund policy

Last updated: 13 August 2026

Refund, Cancellation and Digital Products Policy

Prompt Me Better sells downloadable digital content, including prompt libraries, guides, databases, templates and related files. No physical item is supplied unless a product page expressly says otherwise.

Change-of-mind requests

Except where mandatory law requires otherwise, we do not provide voluntary change-of-mind cancellations, returns, exchanges or refunds after lawful supply of digital content has begun. Supply may begin when a download, access link, customer-account entitlement or the purchased files are made available.

This rule reflects the nature of downloadable products, which cannot meaningfully be returned after access. It does not remove rights or remedies that applicable law does not allow us to exclude.

When to contact us

Please contact us if:

  • you were charged more than once for the same order;
  • you believe a payment was unauthorized;
  • you received the wrong product or variant;
  • we did not supply the product and cannot restore access within a reasonable time;
  • a supplied file is missing, corrupted, incomplete or materially unusable;
  • the supplied product materially differs from the description shown when you ordered; or
  • applicable law entitles you to correction, replacement, a price reduction, cancellation or a refund.

Where legally appropriate, we may first correct or replace a file, re-deliver the product or restore access. If applicable law gives you a particular remedy or a choice of remedies, this policy does not restrict that right.

Requests that do not normally qualify

Subject to mandatory law, a voluntary refund is not normally available because:

  • you changed your mind after access or downloading began;
  • you no longer need the product;
  • you expected an AI-generated result to be identical to a preview;
  • you do not have a compatible device, application or third-party AI account clearly identified as required before purchase;
  • a third-party AI provider changed its model, pricing, availability, moderation or terms after purchase;
  • you did not use the product or did not achieve a particular creative or commercial result; or
  • you purchased the wrong pack despite the product title, contents and variant being accurately displayed.

Prompts are creative instructions. Results vary with the AI provider, model version, settings, reference material, user edits and randomness. We do not guarantee a particular output, revenue, conversion rate, platform approval, uniqueness or intellectual-property status. This does not limit our obligation to supply the purchased files as described.

How to request assistance

Use our online contact form and include your order number, checkout email, product name, a short description of the problem and, where reasonably available, a screenshot or error message. Please contact us promptly so that delivery records and technical issues can be investigated. This request does not shorten any statutory claim period.

If a refund is approved or legally required, it will normally be returned to the original payment method. Payment-provider and bank processing times are outside our control.

European Union and EEA consumers

Consumers in the EU or EEA generally have a 14-day withdrawal period for distance contracts. For paid digital content not supplied on a tangible medium, that right is lost after supply begins only when the legal conditions are met, including prior express consent to immediate supply, acknowledgement that the withdrawal right will be lost and confirmation on a durable medium. If those requirements were not satisfied, any applicable withdrawal right remains available. Rights relating to unavailable, defective or non-conforming digital content remain unaffected.

United Kingdom consumers

UK consumers generally have a 14-day cancellation period. Supply of downloadable digital content during that period requires express consent and acknowledgement that the cancellation right will be lost when supply begins. Statutory rights for content that is not supplied, faulty or not as described remain unaffected.

Consumers in Türkiye

Where the legal conditions are satisfied, contracts concerning intangible goods delivered instantly in electronic form and services performed instantly electronically are exceptions to the withdrawal right under the Turkish Distance Contracts Regulation. This exception does not remove remedies for missing, incorrectly supplied, defective or non-conforming content and does not restrict any other mandatory right under Turkish consumer law.

Customers elsewhere

Your location may provide additional cancellation, conformity, warranty or refund rights. If this policy conflicts with a mandatory local right, that mandatory right applies.

Contact

Seller: Butiko LLC, trading as Prompt Me Better
Contact: Online contact form
Postal address: 2201 Menaul Blvd NE, Suite A, Albuquerque, NM 87107, United States