Shipping policy

Last updated: 13 August 2026

Digital Delivery Policy

All Prompt Me Better products are supplied electronically unless a product page expressly states otherwise. We do not send a parcel, and no physical shipping charge applies.

What you receive

The product page identifies the pack, selected variant, number of prompt entries, included categories, file formats, language, licence tier and any stated compatibility requirements. Depending on the product, delivery may include PDF files, prompt databases, spreadsheets, text documents, templates, image references or a compressed archive.

Each product page must state the rights attached to any supplied reference image. Unless it expressly grants AI-reference-input rights, supplied reference and sample images are view/inspiration material only and must not be uploaded, extracted, redistributed or reused. Where a product expressly permits a supplied reference to be uploaded to a compatible AI service, that permission is limited to generating outputs under the purchased licence and does not permit redistribution of the reference itself.

Delivery timing and method

After successful payment, access is normally made available promptly by the electronic access method stated in the order confirmation or a message sent to the checkout contact details; no physical shipment is made. Delivery may be delayed while a payment is pending, an order is undergoing fraud review, the checkout email is incorrect, maintenance is taking place or an event outside our reasonable control affects the delivery provider.

Your order confirmation records the product purchased, price, currency and the delivery information applicable to that order.

If access does not arrive

  1. Check the spam, junk, promotions and filtered folders for the email used at checkout.
  2. Confirm that payment completed and that the checkout email was entered correctly.
  3. Open the order-status page or customer account, if available.
  4. Use our online contact form and include your order number.

We will make reasonable efforts to verify the order and restore legitimate access. If we cannot supply the purchased product within a reasonable time, we will provide the remedy required by applicable law.

Technical requirements

You need a stable internet connection, a device capable of downloading and storing files and software capable of opening the formats listed on the product page. Use of the prompts also requires your own compatible third-party AI service. Unless the product page expressly says otherwise, third-party subscriptions, usage credits and AI-platform accounts are not included in the purchase price.

Access and backups

Download access is provided for the access period stated on the product page or in the order confirmation; customers should download and securely back up purchased files promptly because perpetual hosted access is not promised. You should download and securely back up your files after purchase. Access must not be shared beyond the number of users permitted by the purchased licence.

If a product page uses the term “lifetime access,” it means access for the commercial lifetime of that product and its delivery service while Prompt Me Better continues to operate and can lawfully provide it; it does not mean the lifetime of an individual customer. Any more specific promise displayed when you ordered controls.

Updates

Updates, additions and future editions are included only when the product page or purchased variant expressly states that they are included. A purchase does not automatically include every later product, category or edition.

Incorrect or damaged files

If a link fails, a file is missing or corrupted, or the delivered content materially fails to match its description, contact us with the order number and details of the issue. We will provide an appropriate remedy, which may include renewed access, correction, replacement, price reduction, cancellation or refund as required by applicable law.

No transfer of the source files

Delivery gives the purchaser the licence stated on the product page and in the Licence and Acceptable Use Policy. It does not transfer ownership of the prompt library or permission to redistribute, resell or publicly share the source files.

Support: Online contact form
Seller: Butiko LLC, 2201 Menaul Blvd NE, Suite A, Albuquerque, NM 87107, United States